What made this old friend travel 3000 kilometers to the goldenlaser booth?

On October 21, 2022, the third day of Printing United Expo, a familiar figure came to our booth. His arrival made us both happy and unexpected. His name is James, the owner of 72hrprint in the United States, which has been engaged in various dye sublimation printing businesses for many years, including clothing, flags, souvenirs and so on.

▲72hrprint products

72hrprint is located in Florida in the eastern part of the USA, while the exhibition is being held in the western city of Las Vegas, a distance of over 3,200 km in a straight line.

Rita, the overseas sales manager of Golden Laser, carefully introduced the new generation of dual-head asynchronous scan on-the-fly laser cutting machine to James, and gave a live demonstration. James praised the high quality, high precision and high efficiency of the updated laser machine, and immediately placed an order for one set.

What made James travel thousands of miles to the Golden Laser booth and place an order?

Four years ago, James purchased a smart vision laser cutting machine from Golden Laser. This machine has greatly improved the cutting quality of digitally printed products, while also improving processing efficiency, bringing them more orders and revenue. We have been in communication with James for four years. Even in the most difficult period of the COVID-19 pandemic, we responded to his service needs in a timely manner and provided remote technical support.

As a result, James is very appreciative of our team and the Golden Laser brand, and continues to keep an eye on the new equipment and technology of Golden Laser with great expectation and confidence!

▲Smart vision laser cutting machine ordered by 72hrprint

When he learned that Golden Laser participated in the 2022 Printing United Expo and brought new and upgraded laser cutting machines and technologies, James came to the exhibition site from afar, and had the “meeting of old friends” at the beginning.

Golden Laser always attaches importance to customer experience and does a good job in customer after-sales service wholeheartedly. The good reputation of our “regular customers” is the driving force for us to keep moving forward. Whether the customer is at home or overseas, no matter where in the world, we are always responsive to customer needs and strive to achieve customer satisfaction.

Continue to improve quality for customers and continue to create value for customers. Golden Laser will always adhere to this concept and live up to customer expectations.