Support
Always Provide Valuable Service to Customers
Listen to customers / Analysis customers’ need / Solve customers’ problem / Improve laser application / Remould industry status
Customer-oriented
Focus on industry trends, insisting on market-oriented to develop and research new products.
Analyze customer needs
Our specialists carry out feasibility analyses and help you to choose the right laser systems and tools for your individual applications.
Precision manufacturing
High standards of precision manufacturing, to provide customers with high quality laser machines and solutions.
Complete product delivery
Complete the production, delivery, installation and training of laser machines within the time specified in the contract.
Improve the quality of customized products
Summarize the experience information of customers in the same industry and improve the performance and function of laser machines.
Enhance the influence of product characteristics
Focus on improving product details, as well as the characteristics and advantages of laser machines in the segmentation field, beyond customer expectation.
Pre-sales service consultation
Make the right choice for your application industry to meet your requirements. Our specialists will be pleased to advise you on the GOLDEN LASER’s versatile laser systems.
On-site Installation, Commissioning and Training
To achieve the optimal processing parameters of production and ensure safe and efficient use of your laser machines.
We conduct comprehensive system, operation and maintenance training on site. The training includes:
Maintenance & servicing
With our maintenance and service, we provide you with fast and reliable support, enable your high-precision laser machine run smoothly in production.
Technical issues and complaints
In case of technical questions and faults for your laser machines purchased from Golden Laser, please contact:
Tel:
0086-27-82943848 (Asia & Africa area)
0086-27-85697551 (Europe & Oceania area)
0086-27-85697585 (America area)
Customer Service
Email [email protected]
If you have any questions regarding a fault, please provide us with the following information:
• Your name and company name
• The photo of the nameplate on your goldenlaser machine (indicating Model Number, Series Number and the Date of shipment)
(Nameplate is like this)
• Description of the fault
Our technicial service team will immediately support you.
